Delivery & Returns
Shipping
Preparing your order
All orders are prepared directly by our teams at our Herblay-sur-Seine site before being despatched.
Packaging
How your order is packaged depends on the volume and the nature of the products ordered:
- Repositionable A4 samples: sent in an envelope.
- Colour charts and boxes: packaging (envelope or parcel) depends on the quantity ordered.
- Paint tins and preparation products: packaging (standard carton, reinforced carton or pallet) depends on the volume and weight of the order.
- Large orders: above a certain volume or weight, your order may be despatched in a reinforced carton or on a pallet, to give the products the best possible protection in transit.
Carriers
Depending on the weight, volume and destination of your order, it is despatched by one of the following carriers:
- Colissimo
- GEODIS
The carrier is selected automatically by our teams, according to the packaging best suited to your order.
Delivery times and delivery area
We deliver to mainland France. The delivery times shown when you order are given as an indication only; any delay cannot give rise to damages, in accordance with our Terms and Conditions of Sale.
Order tracking
As soon as your order is despatched, you will receive a confirmation email.
Delivery charges
The delivery charges applying to your order are shown in the order summary before you confirm payment.
Returns
We operate a 30-day returns policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition as you received it, unused, with its labels and in its original packaging. You will also need the receipt or proof of purchase.
To make a return, you can contact us at sandra.monteiro@argile-peinture.com.
Please note that returns must be sent to the following address:
Argile Peinture, Retours marchandises
35-37 avenue du Gros Chêne – PA Les Bellevues
95220 Herblay-sur-Seine
If your return is accepted, we will send you instructions on how and where to send your parcel. Unless otherwise agreed by ARGILE, return postage remains payable by the Customer. Items sent back without a prior return request will not be accepted. You can always contact us with any question about a return at sandra.monteiro@argile-peinture.com.
Damage, errors or problems on receipt
Please check the condition of your parcel as soon as it arrives. If an item is faulty or damaged, or if you have received the wrong item, contact us immediately at sandra.monteiro@argile-peinture.com so that we can assess the problem and put it right. Any return is subject to proof of the damage or error being provided, as we may reasonably request.
Exceptions and non-returnable items
Some items cannot be returned, in particular:
- bespoke tinted paints and any product made to the customer's specifications (custom colour orders);
- samples or custom formats other than the standard A4 format;
- hazardous products, flammable liquids or gases, in accordance with the regulations applying to the transport and return of such products.
Please do contact us with any question or concern about a specific item. Unfortunately, we cannot accept returns of sale items.
Exchanges
The quickest way to be sure of getting what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.
14-day cancellation period
Notwithstanding the above, in accordance with articles L221-18 et seq. of the French Consumer Code, you have 14 calendar days from receipt of your order to cancel or return it, for any reason and without justification.
As above, your item must be in the same condition as you received it, unused, with its labels and in its original packaging. You will also need the receipt or proof of purchase.
You can exercise this right directly online through the dedicated feature available on the Website ("cancel the contract here"), or by any other unambiguous means, in particular by email to sandra.monteiro@argile-peinture.com.
For more details about your rights, see our Terms and Conditions of Sale.
Refunds
We will let you know as soon as we have received and inspected your return, and tell you whether the refund has been approved. If the refund is approved, you will automatically be refunded to your original payment method as soon as possible, and at the latest within 14 days of the date on which we are informed of your decision, in accordance with the law. Bear in mind that your bank or card issuer may take some additional time to process and show the refund.
If more than 15 working days have passed since your return was approved and you have not received your refund, please contact us at sandra.monteiro@argile-peinture.com.