Delivery & Returns

Shipping

Preparing your order

All orders are prepared directly by our teams at our Herblay-sur-Seine site before shipping.

Packaging

The packaging method for your order depends on the volume and nature of the products ordered:

  • Repositionable A4 formats: sent in an envelope.
  • Color charts and kits: packaging (envelope or parcel) depends on the quantity ordered.
  • Paint pots and preparation products: packaging (simple carton, reinforced carton or pallet) depends on the volume and weight of the order.
  • Bulky orders: above a certain volume or weight, your order may be shipped in a reinforced carton or on a pallet, to ensure the best possible protection of the products during transport.

Carriers

Depending on the weight, volume and destination of your order, it will be shipped by one of the following carriers:

  • Colissimo
  • GEODIS

The carrier is automatically selected by our teams based on the most suitable packaging for your order.

Delivery times and zone

We deliver in metropolitan France. The delivery times indicated when ordering are for information only; any delay will not give rise to any damages, in accordance with our General Terms and Conditions of Sale.

Order tracking

You will receive a confirmation email once your order has been shipped.

Shipping costs

The shipping costs applicable to your order are indicated in the order summary before payment validation.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at: sandra.monteiro@argile-peinture.com.

Please note that returns will need to be sent to the following address:

Argile Peinture, Retours marchandises
35-37 avenue du Gros Chêne – PA Les Bellevues
95220 Herblay-sur-Seine

If your return is accepted, we’ll send you instructions on how and where to send your package. Unless otherwise agreed by ARGILE, return shipping costs are the responsibility of the Customer. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at sandra.monteiro@argile-peinture.com.

Damages and issues upon receipt

We invite you to check the condition of your package upon receipt. Please inspect your order upon reception and contact us immediately at sandra.monteiro@argile-peinture.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any return is subject to providing proof of damage or error, as we may reasonably request.

Exceptions / non-returnable items

Certain types of items cannot be returned, including:

  • custom-tinted paints and any product manufactured according to customer specifications (custom tint orders);
  • samples or custom formats, other than the standard A4 format;
  • hazardous materials, flammable liquids or gases, in accordance with applicable regulations for the transport and return of such products.

Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-day cooling-off period

Notwithstanding the above, in accordance with articles L221-18 and following of the Consumer Code, you have a period of 14 calendar days from the receipt of your order to cancel or return it, for any reason and without justification.

As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can exercise this right directly online via the dedicated feature accessible on the Website ("renounce the contract here"), or by any other unambiguous means, notably by email to sandra.monteiro@argile-peinture.com.

For more details on your rights, please refer to our [General Terms and Conditions of Sale].

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method as soon as possible, and at the latest within 14 days from the date we are informed of your decision, in accordance with the law. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return and you have not received your refund, please contact us at sandra.monteiro@argile-peinture.com.