Delivery & Returns

Delivery

Preparing Your Order

All ARGILE orders for the UK market are prepared by our team before being dispatched.

All ARGILE paint colours are mixed to order according to the colour, finish and quantity selected when the order is placed. The exception is our untinted preparation products, which are supplied without tinting.

Packaging

We select the appropriate packaging for each order according to the products, quantity and weight. Our packaging may include:

  • A4 colour sheets and other flat samples – sent in suitable protective envelopes or packaging.
  • Colour charts and boxes – sent in suitable envelopes or parcels depending on the quantity ordered.
  • Paint tins and preparation products – sent in appropriate cartons, with reinforced packaging used where required.
  • Larger or heavier orders – may be shipped in reinforced cartons or on pallets where appropriate.

We take reasonable care to ensure that Products are securely packaged for transport.

Carriers

Depending on the size, weight, destination and nature of your order, we may use one of the following delivery services:

  • DHL
  • Zipmend
  • Uber
  • Olympex
  • Royal Mail

The most appropriate carrier will be selected based on the order and delivery requirements.

Delivery Times

Estimated delivery times will be displayed during the ordering process where available. Delivery times are estimates unless a specific delivery date or timeframe has been expressly agreed with you.

If there is a delay with your order, please contact us at london@argile-peinture.com and we will do our best to assist.

Nothing in this section limits any statutory rights you may have regarding delivery under applicable UK law.

Order Tracking

Once your order has been dispatched, we will send you a confirmation email containing the available delivery and tracking information. Depending on the carrier used, tracking information may also be sent directly by the carrier.

Delivery Charges

Any applicable delivery charges will be clearly displayed during checkout before you complete your purchase. The total amount payable, including any applicable delivery charges and VAT, will be shown before payment is taken.

Returns

Our Returns Policy

Because ARGILE paints are mixed or tinted specifically according to the colour selected by the customer, custom-tinted and made-to-order paint is generally non-returnable simply because the customer has changed their mind, where the applicable legal exception for goods made to the customer's specifications or clearly personalised applies.

This does not affect your statutory rights if a Product is faulty, damaged, incorrectly supplied, not as described or otherwise does not conform to the contract.

Our Terms & Conditions explain your statutory rights in more detail.

Before You Order

We strongly recommend ordering a sample before purchasing larger quantities, particularly where colour accuracy is important.

Colours displayed on screens and digital devices may vary from the actual paint colour. Lighting, surrounding colours, the substrate, application method and finish can also affect how a colour appears.

Customers should therefore check their chosen colour, Product, finish and quantity before placing an order and, where appropriate, test the colour in the intended location before applying larger quantities.

Faulty, Damaged or Incorrect Products

If your order arrives damaged, you receive the wrong Product, or you believe a Product is faulty or does not conform to the contract, please contact us as soon as reasonably possible at london@argile-peinture.com. Please provide your order number and details of the issue.

We may reasonably request photographs, batch numbers, samples or other relevant information to allow us to investigate the issue properly. For paint or coating performance concerns, we may also request information about the substrate, preparation, primer or undercoat, application method, dilution and site conditions.

Where appropriate, we may also ask you to provide a sample of the Product or affected material so that the issue can be assessed.

We will investigate the reported issue and, where the Product does not conform to the contract, provide the remedy to which you are entitled under applicable law. This may include repair, replacement, price reduction or refund, depending on the circumstances.

Returns Procedure

Please contact ARGILE before returning any Product. Please provide:

  • Your order number
  • The Product concerned
  • Details of the reason for the proposed return
  • Photographs or other information where relevant

Products should not be returned without prior agreement from ARGILE, as we may need to provide specific return instructions. If a return is agreed, we will confirm where and how the Product should be returned.

Made-to-Order and Custom-Tinted Paint

ARGILE paints may be mixed or tinted specifically according to the colour selected by the Customer. Where a Product is genuinely made to the Customer's specifications or is clearly personalised, the statutory right to cancel a distance contract simply because the Customer has changed their mind may not apply.

This does not affect statutory rights where a Product is faulty, damaged, incorrectly supplied, not as described or otherwise does not conform to the contract.

Trade and Commercial Orders

For trade and commercial customers, specially tinted or made-to-order paint is generally non-returnable unless the Product is faulty, damaged or incorrectly supplied by ARGILE, subject to any applicable contractual or statutory rights.

Exchanges

We do not generally offer exchanges of custom-tinted or made-to-order paint. If you believe that a Product is faulty, damaged or incorrectly supplied, please contact us before returning it so that we can investigate and advise you on the appropriate remedy.

Refunds

Where a refund is due, ARGILE will process the refund in accordance with the applicable statutory requirements and the circumstances of the return. Refunds will normally be made using the original payment method.

Where a consumer has a statutory right to cancel and has validly exercised that right, applicable UK consumer law governs the timing and amount of the refund, including any permitted deductions or delivery-cost rules.

Nothing in this Returns Policy limits or excludes any statutory rights or remedies that cannot legally be excluded or restricted.